What is the Role of Social Media in Digital Marketing?

Digital marketing services


Social media, which connects people worldwide and enables them to communicate, is also the most effective marketing tool that enables brands to open up to the global. However, before moving on to the importance of social media in digital marketing, it is necessary to consider the concepts of digital marketing and social media marketing.

What is Digital Marketing?

Digital marketing services offers mutual interaction in an interactive environment compared to traditional marketing activities for internet users through digital products and services. SEO (Search Engine Optimization), SEM (Search Engine Marketing), content marketing, email marketing, mobile marketing, display advertising marketing, and social media marketing methods are included in digital marketing.

What is Social Media Marketing?

Social media marketing; promotion, marketing, and sales activities of brands' products, services, and services through social media platforms and websites. As of 2022, internet users worldwide exceeded 4.2 billion, while social media users reached approximately 3.2 billion. The average internet user spends at least 2 hours on social media platforms daily. In Turkey, this figure can go up to 7 hours. As such, brands are focusing their marketing activities on social media platforms.

Brand's Digital Voice: Social Media

According to astrophysicists, 96% of the universe lies outside our observable area. According to a study conducted in England, brands are also 96% invisible online. 96% of social media users who talk about brands do not follow brands' accounts, 96% of trending topics on social media do not include brands, and 96% of brands respond too late to questions that have their accounts tagged. To make the brand presence known and permanent in the digital universe, to strengthen consumer loyalty by creating an environment of trust with the target audience.

For this reason, it is necessary to concentrate digital marketing activities on social media. Realizing social media's power, world-famous brands collaborate with influencers, considered the internet's experts, to achieve incredible success. Brands that present their content using sensory branding techniques on social media while performing viral advertising with the effect of WOMM (Word of Mouth Marketing) provide organic growth and make their voices heard by large audiences.  

Social Media for Brands with Statistics

The biggest reason social media is more involved in the digital marketing activities of brands is that it can be measured more clearly. Therefore, brands that build their digital marketing strategies on social media by advancing data achieve greater success than their competitors. The latest statistics on social media marketing as of 2022 prove this.

  • 77% of B2C businesses have customers from Facebook.
  • While LinkedIn brings 43 % of customers to businesses, Twitter provides 37 % of customers.
  • 50% of travel brands receive their reservations directly from social media.
  • With social media, brands can increase their visibility by 91%.
  • 71% of consumers who get efficient customer service by communicating with the brand through social media are more inclined to share their experiences with their environment.
  • 33% of consumers prefer social media channels over the phone to communicate with brands.
  • Only 2% of website visitors go to the basket on their first visit. With Facebook retargeting ads, it is seen that 98% of internet users perform their purchasing behavior.

Advantages of Social Media for Brands

Benefiting from the power of social media in their digital marketing activities, brands gain superiority over their competitors and offer convenience to consumers. Consumers can reach brands faster, find products that meet their needs more easily and get instant answers to their problems, which positively strengthens their brand perceptions. So how can brands benefit from social media in their digital marketing activities?

  • You can increase your brand awareness by announcing your brand's voice to wider audiences.
  • Compared to traditional methods, social media marketing has lower costs. It also saves time by enabling you to make plans with digital tools.
  • It strengthens your interaction by enabling you to establish two-way communication with your target audience.
  • Your presence on social media strengthens consumer loyalty by making your brand accessible to your target audience.
  • Brands that respond to consumers with sincere language on social media establish healthier customer relationships.
  • Brands actively involved in social media gain an advantage of market awareness by gaining first-hand insight into their consumers' interests and needs.
  • Brands that share their website content through social media channels increase site traffic and strengthen mutual communication by offering users the opportunity to comment.
  • It is not enough to regularly update the website content and optimize it according to the latest algorithms. Social media shares increase visibility in search engines by contributing to SEO work.
  • The fact that consumers can reach businesses whenever they want strengthens the brand value by enabling them to establish a sincere relationship with the brand.
  • Make your brand accessible using social media effectively in your digital marketing strategies. While gaining a place in the minds of your target audience with the brand persona you create, at the same time, offer value and aim to make their life easier.

PRO TIP: We recommend you to get in touch with internet marketing agency like MavenUp Creatives to get best digital marketing services all over the USA.

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